Rethinking Location: Our New Partnership With What3words

The real cost of a botched delivery

It’s an inevitable truth that couriers make up a chunk of your ecommerce business budget. The reality, then, is that delayed or failed deliveries can have a very real impact on your bottom line. But the problem is bigger than that: what does a bad delivery really cost your business at the end of the day? A brand is only as good as your last bad review. Ultimately, the customer experience is what defines your success as a brand in the long run. A solid and reliable delivery experience is essential in driving your brand to top and ensuring happy, repeat customers. Imagine the difference it makes when every single order is successfully delivered – as opposed to being sent back to the warehouse due to address issues or inaccessible routes. Imagine the impact it makes if every single one of your customers can pinpoint their preferred delivery spot, rather than being confined to an arbitrary street address. These things add up to seconds per customer; which in turn results in hours of saved time for you and your valued customers. Hours they can spend enjoying your awesome products and getting back to your online store to place their next orders.

Looking towards the future

The past year has catapulted the local e-commerce world ahead at warp-speed. More and more people have had to shop online due to lockdowns, and many have chosen to continue to do so thanks to the promised convenience. This rapid growth has meant that many brands haven’t had the time to figure out how to reach their newfound customer base. That’s where we come in: with a tailored end-to-end solution, eComplete offers your brand a complete ecommerce game plan. Our latest partnership with What3Words is one more step on that journey Your delivery experience shouldn’t be left to chance. We believe that this partnership will allow our clients to surmount one of the biggest challenges in the online space in South Africa – and places you on a path to reach your target market faster and more effectively than ever before. Get in touch with us today to discuss your brand’s online success.